Collabera Customer Support Representative I in Urbandale, Iowa
Customer Support Representative I
The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online
A few of the 100+ products supported by the R4 support team:
• Operations Center
• Apex Farm Management
• Stellar Support
• Mobile Apps
• GreenStar Displays
• StarFire Receivers
• JDLink Terminals
• AutoTrac and machine guidance
Knowledge of agriculture customers.
Agriculture operations experience, including Precision Farming experience.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
Candidates must be able to work and rotate between 1st, 2nd, and 3rd shift, occasional holidays, and OT based on the needs of the business.
Training will be on 1st shift and last approximately 10 weeks.
Skills in interpersonal communications, negotiation, and conflict resolution.
6+ months experience with customer service / support experience.
High comfort level and experience with consumer software applications.
Strong computer and troubleshooting skills.
Ability to work off-shift hours and occasional holidays to support the business.